Terms of service

Who we are

Levy First is run by [legal name of you or your company], [address]. We are not part of, or approved by, any council.

What the service is

Levy First works out Scotland’s visitor levy from the details you give it, using each council’s published rules, and keeps your records if you have a plan. The figures are an estimate. You are responsible for what you charge guests, the return you submit and what you pay the council. Check your council’s guidance before you file, and ask an accountant if you are unsure.

We update the rules when councils change them. Figures you saved are never changed on their own: a rule change marks the bookings it affects for you to review.

Your account

• An account is for one person. It can be signed in on two devices at once; signing in on a third signs out the oldest.
• Keep your email account secure: sign-in links are sent there.
• You can share your records read-only with your accountant from a Pro Plus or Pro Agency plan.

Plans and payment

Plans are paid monthly or yearly through Stripe, at the prices on the pricing page when you buy, and renew automatically until you cancel. The price depends on the number of properties, rooms or beds you choose; the plan covers that many. If we change a price, we’ll email you at least 30 days before it applies to your next renewal.

Cancelling and refunds

• Within 24 hours of your first payment: cancel from your account page and the whole payment is refunded to your card, and the plan ends at once. This applies once per account.
• After that: cancel at any time and you won’t be charged again. The plan keeps working until the end of the month or year you have paid for, then stops. Part-used periods aren’t refunded.
• After a plan ends, the records you saved stay readable and downloadable, because you have to keep levy records for five years.

Nothing in these terms takes away rights you have by law.

Fair use

Don’t share an account between businesses, try to get at other people’s data, overload or probe the service, copy it with automated tools, or upload anything you don’t have the right to. We may suspend an account that does, and will tell you why.

Your data

Your records are yours. You can download everything or delete your account at any time from your account page. How we use data is in the privacy notice.

If something goes wrong

We work hard to get the rules right, but we can’t promise the service will be free of errors or always available. As far as the law allows, our liability to you is limited to what you paid us in the 12 months before the problem, and we aren’t liable for indirect losses. This doesn’t limit liability that the law doesn’t allow us to limit.

Changes and the law

If we change these terms in a way that matters, we’ll email account holders before it applies. These terms are governed by Scots law, and the Scottish courts deal with any dispute.